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| SERVICES | Back-Office Support |
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Application
Processing (Loans, Credit Card Applications, Job Screening
and Many Others) HN Data provides a custom solution for large to medium sized enterprises that require various types of applications to be electronically organized and managed for them. These applications can include prospective employees and customers. Each application is screened by a customized software application (developed in-house) that sets the criteria and automatically runs an initial screening, making it easier for your staff to evaluate the documents. Our software has a web interface that will store the applications and then transfer them to the offline application for processing. |
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What exactly do we do? We ask you to assign points to each criterion. For example we will need the points you assign to a college or masters degree in a loan applicants request for funds. This information (and other criteria) is programmed into our software for automated point-scoring of each application. Once the software has automatically carried out the initial screening, we have all the pre-qualified applications manually checked by our trained staff. By this point, the applications have been filtered twice, and are duly marked for your attention.
E-mail Contact Center We provide knowledge-based support to your customers. Our support teams comprise the best email customer support personnel. Our support staff is technology savvy and is armed with pre-formatted answers to frequent and common inquiries. They have full understanding of the context of a customer's question. They process queries in a rapid and informed manner. Each reply is often personalized to give the 'hand crafted' feel. Poor or slow answers to incoming emails create dissatisfaction and contribute to customer defection and negative word-of-mouth. When dealing with the emails from prospective customers who are ready to buy if you can answer one or two basic questions, you can lose a sale every time your email replies are slow. This means companies with a Web presence must provide superior email support - especially when your competitors are one click away on the Web. Good and informed answers can increase sales and limit customer defections. We help you keep your customer's happy by sending quick and accurate responses to their email inquiries. |